# 客服坐席

### 1、私聊自动回复

关键词一行一个，例如：健康、运动、生活。

某个客户触发了你设置的词汇后，会自动发送一条你上传进去的文案话术

![](/files/2e0cbc8632624b67461118fbcd6b03ab17bae2c4)

### 2、群聊自动回复

关键词一行一个，例如：健康、运动、生活。

某个客户触发了你设置的词汇后，会自动发送一条你上传进去的文案话术

存储分组：会自动采集触发关键词客户的联系方式；采集的是用户名或手机号码需要看你存储分组的保存数据类型

**指定组回复：默认自动私聊客户发送文案话术，不用进群**

**账号组和指定组：账号组回复 和 指定组回复，如果两个都设置了 优先使用账号组回复**

**账号组就是监控组：**

1. 会对群里的用户进行发言监控
2. **设置不回复，将由指定组**自动私聊回复
3. **设置群内回复，账号组**会自动在群里发送话术回复客户关键词
4. **设置私聊回复，账号组**会自动私信客户发送文案话术
5. 可勾选\*\*“采集数据”，\*\***系统会自动监测并采集群内触发关键词的发言用户**

![](/files/344217130ae021932eed4d78931d67823bc622e7)


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